Landmark Community Newspapers
  • The News-Enterprise
  • Elizabethtown, KY, USA
  • Hourly
  • Full Time

LCNI offers a competitive benefits package including medical, dental, vision, life insurance, 401(k) and paid time off benefits.


Customer Service Representative
The News-Enterprise
Elizabethtown, Kentucky

The News-Enterprise in Elizabethtown, Ky. is seeking qualified candidates for the position of Customer Service Representative. This is a full-time 40 hour position. The primary responsibility focuses on providing excellent customer service and sales support to all circulation customers and classified advertising customers. The News-Enterprise is a 6-day newspaper located in Elizabethtown, Ky., approximately 50 miles south of Louisville. The News-Enterprise can be found online at www.thenewsenterprise.com.

Qualifications:

  • High school diploma or equivalent
  • Excellent typing and spelling skills
  • Excellent customer service and communication skills
  • Dependable, self-motivated individual who works well under daily deadlines
  • 2 years inside sales or call center experience preferred
  • Must be able to lift up to 25 lbs. (a bundle of newspapers)

Essential Functions:

  • Coordinate the DSI/Route Smart system for distribution of all newspaper products
  • Complete Newspaper In Education verification and enrollment process
  • Assist The News-Enterprise customers in all circulation functions
  • Complete the Cut Report for non-pay customers
  • Create and complete The Shopper press run for The News-Enterprise
  • Call new subscribers and customers who have called the previous day with complaints
  • Daily outbound calling to prospective subscribers and area businesses
  • Achieve and exceed monthly classified advertising sales objectives via inbound and outbound sales calls for the 19 newspapers and shoppers of the Kentucky Classified Network 
  • Maintain pleasant and professional telephone etiquette   

EQUAL OPPORTUNITY EMPLOYER

Landmark Community Newspapers
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